WordPress Maintenance and Support Services

We’ll Take Care of Your WordPress Site So You Can Take Care of Your Clients.

Keeping your WordPress website running properly can be a lot of work. Ain’t nobody got time for that.

 

Although it can be a pain, it’s important to keep things up to date in order to keep your website secure and in peak performance.

Your time is better spent focusing on your clients, NOT updating plugins, figuring out how to update your theme, changing the color of a header, fighting with code or making backups of your website in case of disaster.

That’s where we come in.

We’ll offload ALL of your website tasks to save you time, give you peace of mind, and ensure you reach your online marketing goals.

Your Website Is Critical To Your Private Practice

You have a website that is crucial to your business. It generates leads, clients and revenue (or at least it should). It’s a channel through which clients, potential new staff and referral partners will find you and engage with you. It is fundamental to the success of your practice and you want peace of mind that it will be up and available for your audience 24/7 without interruption.

All Software Is Vulnerable

Software needs updating. All software. Including the software that powers your website. The world is getting smaller as more of us connect to the web and that means that it is only going to get harder to keep up, let alone stay ahead of the pack. More and more websites are getting hacked and attacked, including big players like Twitter and Facebook as well as millions of small businesses every day. It’s the nature of the world we live in and unfortunately, websites are an easy target.

Do It Yourself Maintenance & Support?

Keeping your website up to date, backed up and secure can be time-consuming and a little tedious. It takes you away from what you should be doing, which is building relationships with your clients, staff and referral partners. The technology continues to evolve and there is no way you can keep abreast of all the trends and developments.

Generic Website Help

Yes there are plenty of options for you to keep your WordPress website managed and up to date by the same company that hosts it. They do it for thousands of customers every day. That means they are experienced. It also means they might not be paying attention to the finer details of your particular website and business needs.

Our Help

We know the software your website is built on very well. We’ve been using it for over 10 years and all of our websites (including this one) are built on the same software.

If we’ve already worked together, then we know your website intimately because we built it or have at least worked on it. We know every line of code and all of the variables and combinations of things that hang together to make it work.

So we are in the best position to keep your website up and running and open for business and we can do that with one of our Website Care Plans.

What Do We Offer?

We’ll do all the nitty-gritty things you don’t want to so you can just enjoy being a superhero to your clients. Think of us as the Robin to your Batman.

We will perform an unlimited number of small tasks on your website throughout the month to make sure every piece of content and code is perfect.

We’ll also keep your website updated, secure, backed-up and make sure your software is running in top shape each and every week.

The Upside

Working with us means your website will continue to drive attention and clients into your private practice at a fraction of the time and cost it would take to do it yourself. This service is designed to offer you peace of mind and the assurance that you have a skilled partner who can help you achieve your online objectives.

COMPARE OUR WORDPRESS SERVICES AND PLANS

What Clients Are Saying About Our

WordPress Support and Maintenance

 

I needed a team dedicated to our growing website. One that knows the ins and outs of it, and that ultimately saves ME time from trying to learn how to do the simplest of tasks like change a font color, add a link, etc.

What takes me one hour takes someone who know website management one minute! I love how easy it is to give Daniel’s support team tasks, how capable they have been and, most importantly, how timely they are in completing them. Do yourself a favor and invest money to save yourself the time to make more!

Michael LauThe Prehab Guys  theprehabguys.com

I was having a hard time navigating WordPress and making room to make changes on my site while focusing on my practice. Website support was exactly what I needed for my business.

In addition, I appreciated Daniel’s approach and felt confident his team would be just as helpful and warm. I was able to quickly update content and landing pages which is now helping me reach more of the clients I’m looking to attract to my practice. I loved working with Daniel and his team! They are knowledgeable, responsive and patient.

I had a quality, but limited, WP website that needed a build-out with more content and upgraded look/feel. And, I needed to watch my budget, so I needed to learn to do a few more things myself.

I got a lot more for my money than I even realized I would. By using the monthly support services, I was able to get a lot of work done for a great price, and I also learned a lot from the support team. I am thrilled with my website! I’m getting a lot of very nice compliments from both clients and other professionals, and I feel more empowered than I ever have before to work with my site myself.

Daniel is a really patient, timely communicator, and in addition, he’s just a really wonderful human being, so it felt great to support his business.

Liz Miller, LPC, LMHC, NCCMoscow, ID  lizmillercounseling.com

How Our WordPress Maintenance Service Works

1. Click the “Get Started” button on the service you’re ready to begin

2. Pay for your first month of service

3. Fill out the form we send you

4. Then we’ll get your website set up in our system. Once we get the all clear, we’ll get to work

Frequently Asked Questions

What’s the definition of a 30-minute task?

Any update/change to your website that can be made in less than 30-minutes. With the support plans above, you can submit an unlimited amount of 30-minute tasks.

What if a task will take more than 30 minutes?

If our WordPress professionals (aka developers) foresee a task taking more than 30 minutes, you can purchase a 1 hour task ($149) or a 2 hour task ($249).

What types of tasks are included in the WP Support Services Plan?

Our WordPress services and expertise allows us to make content updates, theme or stylesheet adjustments, install new plugins, configure forms and much more.

We can even do the more techy stuff, like CSS changes, PHP and Javascript work.

From code to general WordPress issues, we’ll take care of almost anything that can be done within 30 minutes.

How can I submit support requests (tasks)?

We’ll give you an email address and you can let us know what you’d like done and someone from our team will make it happen.

What’s the onboarding process?

To get started just fill out the form above with your information and let us know which plan you’d like.

We’ll get in touch, you’ll pay for your first month and then provide us with some info:

For WP Maintain we’ll need login info for your WordPress Admin. This needs to be an “administrator” user role.
For WP Support we’ll need login info for your WordPress Admin as well as your FTP account on your hosting server. If you’re not sure where to find that info, contact your web host and they can provide you with the info.
Then we’ll get your website set up in our system. Once we get the all clear, we’ll get to work. If you’ve signed up for a support plan, you can start emailing us tasks you want us to complete.

Who will be working on my support tasks?

We work with a handful of developers who’s only job is to provide support for WordPress websites. The reason we do this is because they can provide a level of technical support at a faster turnaround (usually less than 8 business hours!).

Daniel oversees the support work to make sure our clients are fully taken care of.

You’re not just getting support, you’re getting a team of professionals, based in Marietta, GA, who are devoted to helping you improve your website and answer questions along the way.

Can I cancel my plan any time?

You certainly can. You pay up front each month for your plan. If you’d like to cancel, just let us know before your next month begins.

Should I be updating my WordPress and plugins myself?

Please leave the updating to us. Website maintenance is an integral part of updating and keeping your site working properly. At Private Practice Elevation, we take great care to first backup the website, check the website, update, then check the website again for any changes. Our software keeps a record of plugins we update so if there is ever an issue we see what plugin version was changed and revert back.

If you just update from your WordPress admin, Private Practice Elevation wouldn’t have that record. We update our clients’ sites twice a month so we can take the time to devote to checking your website thoroughly (either the 15th or the 30th). Also included in our monthly maintenance report are the performance and security scans. If in the event we ever catch a plugin issue, it becomes a support ticket (if you’re on the WP Support or Coach plan) and we address it before you. We also take care about which plugins we are updating and single out large updates (like WooCommerce) as its own task for additional quality control.

My website is down! What do I do?

If your website is not loading, first check to make sure this is the same experience for everyone at DownForEveryoneOrJustMe – http://downforeveryoneorjustme.com/

If the website is down just for you, try clearing your browser history (cache and cookies) and reload, also checking your internet connection. If the website is down for everyone, shoot us a support ticket email, even though chances are that our website uptime monitor has already alerted us.

If this happens outside office hours, call the web host directly and see what they can do to get the website back online. Chances are most likely it’s related to the following issues:

  • Your web hosting, domain or SSL certificate has expired and the bill is due for payment
  • The web hosting is experiencing maintenance issues

Anything outside of those we will investigate to bring the site back online.

I got an email my website was hacked. What do I do?

If you received an email about your website files being compromised, make sure it is legit by calling your web hosting company and forwarding the email to our support team.

Our next steps, as webmaster, is to reach out to your webhost about their protocol for a compromised website and a scan on their end to confirm where the compromised files are on the server. Under your website care we will restore a clean backup of WordPress, and then take note from the webhost about where the issue arose if outside of WordPress. This may mean the webhost recommending a third-party service to clean up the compromised files or additional security.

The best way to prevent a compromised website is to keep WordPress and plugins up-to-date, which we do for you monthly under website care, as well as keep daily backups to restore in the event of an issue.

Unfortunately just updating won’t prevent a hack 100% which is why we help work with the web host and third parties to restore your website on the event of a hack and institute security measures to prevent most known methods by hackers.

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Why is my website loading slowly?

Common causes of a slow website are unoptimized images and external embedded media and ads.

Full-sized images can consume a lot of bandwidth while loading. So, take time to resize your images. Take a look at the image tag – it allows you to set the height and width. Be sure to scale the photos proportionally so that they don’t get stretched or skewed. Then, consider changing image format, which can significantly reduce the file size. Finally, reduce image quality. No, that doesn’t mean making your photos look bad. It just means tweaking some simple settings. For JPG images, this is done by directly reducing the quality. In most cases, a quality setting of 80 to 90 percent will show no significant changes from the original version. And you can go even lower depending on the type of image, the detail, and the colors. For other image formats such as GIF and PNG, you can reduce quality by opting for a smaller color palette.

For external embedded media, think twice before embedding someone else’s media into your site. Once you embed external material into your site, your pages will only run as fast as the host site. In other words, if that external site is having a particularly slow day, your site may run slowly too. Don’t let another site drag yours down! Whenever possible, it’s smart to host all content on your own server.

Plugins may also be causing an issue, as just like external embedded media, plugins can bring in resources from other websites. We can perform some investigative work to see what plugins could be causing this outside of the typical monthly website care. Reach out for a quote for evaluation and plugin cleanup.

I’m interested, but I have more questions. Who can I talk to?

You can send an email to support@privatepracticeelevation.com and we’d be happy to answer any questions about WordPress websites, our services, and more.

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