In this episode of The Private Practice Elevation podcast, we will be exploring 8 eye-opening statistics about website users and how they interact with therapy websites. 

In today’s digital age, having a strong online presence and professional website is crucial for any private practice, as more and more people turn to the internet to search for mental health services. 

But just having a website is not enough. 

It’s important to understand how users behave on your website in order to optimize its design and content to serve their needs better.

Doing so can help you communicate your value and services more effectively, and improve the number of clients your website adds to your practice.

In this episode, we’ll be sharing eight key statistics about website users that will change the way you think about your therapy website. Some of these may even lead you to get serious about that website redesign you’ve been thinking about!

From bounce rates to mobile usage, we’ll dive into the data and provide insights on how to improve your website’s user experience and ultimately attract more clients to your therapy practice.

Why User Experience is Crucial to the Success of Your Therapy Website

Understanding how users interact with your website is crucial because it can help you improve the user experience and ultimately attract more clients to your therapy practice. 

By analyzing user behavior, you can identify areas of your website that may be causing frustration or confusion for visitors, and then make changes to address these issues. This could include optimizing the layout and design of your website, improving the content or navigation, or ensuring that the website is mobile-friendly.

Additionally, by looking at these statistics and understanding how potential clients interact with your website, you can gain insights into what types of content are most popular, which can help you tailor your website to better meet the needs of your target audience.

Plus, your website is often the first point of contact that potential clients have with your practice. 

Therefore, optimizing the user experience on your website can help you make a positive first impression and ultimately attract more clients to your practice.

Links mentioned in this episode:


This Episode is Brought To You By

Alma is on a mission to simplify access to high-quality, affordable mental health care by giving providers the tools they need to build thriving in-network private practices. When providers join Alma, they gain access to insurance support, teletherapy software, client referrals, automated billing and scheduling tools, and a vibrant community of clinicians that come together for education, training, and events.

Alma gives clinicians the tools they need to build thriving private practices. When you join their insurance program, you can get credentialed within 45 days, and access enhanced reimbursement rates with major payers. They also handle all of the paperwork, from eligibility checks to claims submissions, and guarantee payment within two weeks of each appointment. 

In addition to their insurance program, Alma offers timesaving tools and administrative support — so you can spend less time on paperwork, and more time delivering great care to your clients. 

Learn more about building a thriving private practice with Alma at

Free Guide: Building Your Dream Caseload

Growing a caseload of clients you’re passionate about working with can help you build a career that’s both impactful and sustainable. But it’s often easier said than done — which is why Alma has created a guide to help you identify and connect with clients who fit your practice.

What’s inside?

  • Understanding client compatibility
  • Identifying your niche
  • Defining what makes you uniquely qualified
  • Attracting ideal clients
  • And more

For additional information Alma and how they support clinicians, visit

8 Website User Statistics That Will Change How You Think About Your Therapy Website:

1: It takes about 50 milliseconds (that’s 0.05 seconds) for users to form an opinion about your website that determines whether they like your site or not and whether they’ll stay or leave.

2: 75% of consumers admit to making judgments on a company’s credibility based on the company’s website design

3: 57% of internet users say they won’t recommend a business with a poorly designed website on mobile

4: 88% of online consumers are less likely to return to a site after a bad experience

5: 39% of people will stop engaging with a website if images won’t load or take too long to load

6: Users spend an average of 5.59 seconds looking at a website’s written content

7: It takes 2.6 seconds for a user’s eyes to land on the area of a website that most influence their first impression

8: 68% of online experiences begin with a search engine

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